Contact Center as a Service (CCaaS)

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An all-in-one solution that gives your business the performance & service options needed for maximum customer engagement.

Stay Ahead of the Competition

Your customers are in the driver's seat. They are demanding greater contact channel choice, flexible and responsive customer service options and stronger customer relationships. Contact Center as a Service (CCaaS) helps you provide a positive customer experience through a suite of cloud-based multimedia contact center tools.
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Automatic Call Distribution

Ensure customer requests are routed to qualified agents

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Interactive Voice Response

Reduce cost-per-call with an interactive voice response system

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Omnichannel

Omnichannel Analytics

Gain actionable insights from every customer interaction

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Workforce Mgmt

Workforce Management

Produce the industry's most accurate and actionable forecasts and schedules

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Performance Management

Inspire employees to improve performance and align with your customer experience goals

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CRM

CRM Integration

Empower your agents to personalize omnichannel customer service

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Workforce Intelligence

Workforce Intelligence

Easily automate intra-day operational adjustments across the contact center

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Quality Management

Use quality monitoring and management software to align customer expectations and agent performance

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