Help Desk-as-a-Service (HDaaS)
End user support is one of the most time consuming tasks IT personnel deal with on a daily basis. Help Desk-as-a-Service allows your IT staff to get back to focusing on strategic business objectives. It also eliminates the need for organizations to spend valuable time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support.
StrataCore can help your company find a HDaaS solution provider that’s right for your particular business needs.
Some of the features of HDaaS:
Single point of communication - functions as a single point of contact for all end-user related IT support services, information, questions and requests making IT communication easier and less complicated
Extensive knowledge base - for common customer IT support queries that considerably reduces the support load
Highly customizable - you can add, remove, redefine various fields for your convenience
Reduces costs - it is a complete web-based service that can be accessed over the internet eliminating the time and cost in installing and maintaining infrastructure and software
High scalability - you can scale up or down effortlessly based on your user-base or according to your business growth
Easy to deploy and use - no need to deploy any hardware or software
Pay-as-you-go - pay only for what you use, when you need it