Interactive Voice Response (IVR)

Interactive Voice Response (IVR) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.

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IVR Features:

  • Fully integrated with ACD - ACD and IVR software can be built to use the same platform. Don’t settle for repeatedly requesting an account number, phone number, or other customer information, because your IVR software can’t share collected data with the ACD. Automated speech recognition, text-to-speech in multiple languages, less hassle and frustration.
  • Centralized IVR System -  No matter where your teams are located, all of your customers can use the same interface with a cloud-based IVR. This unique technology ensures interactions are executed in a consistent manner, streamlining and improving each customer experience. Automatic call back, easy to use across multiple contact centers.
  • Quickly update your IVR - Make routine updates to your IVR phone system using an easy, menu-driven interface. Make immediate changes to your operating hours, and your system will notify callers appropriately.
  • Integrate with popular CRMs - Easily connect customer data with your call center by using out-of-the-box CRM integrations. Pull in customer data from popular CRMs like Salesforce or any custom built solution. IVR technology lets you access all of your customer data at the click of a button.

StrataCore can help bring clarity to the rapidly evolving CCaaS (Contact Center as a Service)  marketplace to ensure you get the best solution for your specific needs. Here's a short video that speaks to the advantages of using an IT services broker to source best-in-class solutions.

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