Sourcing Unified Communications-as-a-Service (UCaaS), Reducing Risk, and Improving Functionality With StrataCore
“The market knowledge and intelligence that StrataCore brought to the table during the sourcing and negotiation process saved us valuable time and money.”
Randy Boyd, Infrastructure Architect
World Vision needed to update a 20-year-old PBX system, streamline voice providers, reduce costs and add a more robust feature set for their users. Equally important was the need to reduce the risk posed by older systems. Costs were increased by the need for skilled technicians to manage the PBX’s.
Based on the business and technical requirements provided, StrataCore brought in several qualified providers who could exceed what World Vision expected with their new voice solution—a single voice provider, reduced costs, and expanded feature set.
Custom Sourcing Process
StrataCore’s custom sourcing process enabled World Vision to quickly evaluate several vendors, as well as complicated service options, to determine the best fit for their unique business needs.
After conducting a side-by-side comparison of all options, World Vision selected a UCaaS solution offered by Ring Central. They were selected based on their reputation, customer service, professional service offering, and bundling of Unified Communications services.
Cost Savings and Service Improvements
The comprehensive UCaaS solution chosen will save World Vision $800K over the initial term of the contract, and 40% on overall voice-related costs. The best part about the reduced cost is that it will flow through to funding the people they help. The solution also provided World Vision employees with a full communications feature set including a secure mobile application and face-to-face on-line meetings.
The IT department gained the ease of administration they wanted and eliminated the need for deeply technical, onsite, PBX skills. “We’re now running our RingCentral system with technical people who don’t need extensive telephony experience,” says Randy Boyd, Infrastructure Architect. World Vision also appreciates the fact that there is now only one bill for all communications functionality rather than 10-14 complicated bills.
Download the full case study here.
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