Medical Consultants Network (MCN), headquartered in Seattle, WA, is a nationwide industry leader in providing medical management services and solutions to the workers’ compensation, auto/liability, group health and disability markets. They operate 16 offices and call centers throughout the US, including Washington, Oregon, New York, Illinois, Florida, and Texas.
MCN’s client portal allows for a secure on-line interface for their users to upload records and download completed reports. Security is very important due to HIPAA and PCI compliance policies and regulations to keep data secure and protected. Their existing technology solution included an MPLS network to connect all 16 locations, as well as a premise-based phone system for their voice needs.
One of their pain points with the voice system was the poor call flow design that caused quality problems with both internal and external customers. They also utilized data center space in Eastern Washington solely to provide a secondary PBX for disaster recovery efforts, which added to the monthly cost of their current solution.
To manage their network Internally, MCN employs a lean approach to IT with a strategic team located in their Seattle office. They were paying thousands of dollars a month to a 3rd party phone system vendor to help manage their distributed phone system. The 3rd party vendor was charging MCN lofty annual fees for limited support, and with a handful of people internally to manage the entire network, MCN decided it was time to get out of the phone system management game and switch to a provider managed system.
The MCN team engaged with StrataCore to help determine the optimal solution for their MPLS and VoIP needs. They also wanted to understand the service provider landscape and ensure their costs for a new solution were going to be competitive with current market rates and in-line with corporate objectives.
“StrataCore took the time to fully understand our requirements and objectives before going to market. They worked as our advocate throughout the entire process and found a solution that can grow with our business as well as save us money”, commented Andrew Turner, Director of IT at MCN.