The IT Executive's Dilemma

The world’s going digital and at a dizzying pace. Where once we drove to the bank to deposit checks, we now merely open our phones and go to our banking app. Where once running 18 million simulations took months, simulations at scale can now be done in hours or minutes. The way we interact, transact, and go about our daily lives is changing–and our expectations for what we can expect from a company have evolved. Companies must transform and embrace new technologies to stay viable, relevant, secure, and competitive.

Technology and the way a company uses it to drive business outcomes has become a focal point for executive scrutiny and prioritization. According to a 2018 Gartner survey of 460 CEO and senior business executives, IT-related initiatives are a high priority for executives–ranking third in top business priorities amongst survey respondents, behind growth and structural development–and while discussing their top IT priorities, CEOs overwhelmingly called out digital transformation.

What Keeps an IT Executive Up at Night?

The role of the IT executive, such as the Chief Information Officer (CIO), is evolving. According to Gartner’s 2018 CIO Survey, “As digitalization and innovation put more emphasis on the information rather than the technology in ‘IT’, the CIO’s role is transforming from delivery executive to business executive – from controlling costs and re-engineering processes to driving revenue and exploiting data.” In today’s world, even the most seasoned, competent, and motivated IT executives can find themselves overstretched: Driving business strategy with other line-of-business owners while still managing, maintaining, and evolving the IT footprint to meet the day-to-day needs of the business.

In addition to their traditional responsibilities, such as IT vendor research and sourcing, today’s IT executive must:

  • Help the organization maintain an effective security and compliance posture within an increasingly interconnected (and vulnerable) digital landscape
  • Understand how emerging technologies–such as AI / ML, voice recognition, and the Internet of Things (IoT)– are changing the way consumers interact and conduct transactions
  • Prioritize agile development methods and lead a DevOps transformation within the company
  • Hire and retain top technical talent and train existing employees on new technologies
  • Conclusively demonstrate the business benefits and outcomes of a particular technology decision
  • Coordinate and engage with other line of business owners whose areas of focus are increasingly impacted by IT decisions–such as marketing and sales
  • Understand and help lead the culture change an organization must undergo when implementing a digital transformation agenda


Are you suddenly feeling like the room’s temperature has risen and aren’t sure why your palms are sweaty? Your ever-expanding list of priorities needn’t be overwhelming; in fact, the evolving nature of your role offers you a unique opportunity.

As an IT executive, you’re positioned to positively impact your team and your business by focusing your time on priorities–like those listed–that most demand your unique expertise and skills. But to dedicate the time you need, it’s important to draw the line at where you feel your time is best spent and remove some of the undifferentiated heavy lifting from your plate, such as IT vendor sourcing, negotiations, and procurement.

IT brokers exist to make your life easier by becoming your dedicated expert and advocate in the IT services space. They are your secret weapon to stay ahead of the competition and evolve your business on your own terms.

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