The right Contact Center as a Service (CCaaS) provider can transform your customer service experience.
The key to a company’s survival and growth is its ability to provide excellent customer service. Some of the world’s most influential companies, such as Amazon and Apple, have thrived by building a customer-obsessed culture, working from the customer-backward, and offering top-notch customer experiences throughout the customer engagement.
Sleep Soundly with a Solid Disaster Recovery Solution in Place You wake up in a cold sweat during what should be a peaceful night’s sleep – your white noise machine sings sweet lullabies of waves crashing on the shore; the temperature in your room is a crisp 65 degrees. But your mind is racing, and you just know something’s amiss.
For most businesses, the success of your company depends heavily on your network and IT systems operating properly. To ensure stability, functionality, and security, it’s critical to have a highly capable resource continuously monitoring your systems, 365 x 24 x 7. Outsourcing Network Operation Centers (NOC) can help organizations of all sizes to monitor, measure, secure, and analyze their mission critical data, along with supporting micro-services, managing the network, and more efficiently run business applications.
Disaster Recovery-as-a-Service (DRaaS) has grown from a niche solution to a crucial cloud application due to the cost savings and increased protection of digital assets. Managing production data is tough enough. DRaaS solutions help users avoid doubling that effort for backup workloads. That is one reason why DRaaS demand is growing at a 30% to 60% annual rate, though we think that rate is only going to accelerate as threats to data continue to be pervasive.
You've probably seen many articles about the future of blockchain technology and how it's going to change the Internet. That's great for the Internet, but how are companies determining if this technology would help improve their business processes?
For today’s enterprise companies keeping communication channels operating smoothly is necessary to the success of the business, whether the organization targets the B2B market or deals directly with consumers.
In a previous blog post, we explored how blockchain, a distributed ledger technology, is revolutionizing our lives. Just as the internet was a game-changer 50 years ago, blockchain is up-ending the way we do business, and not just as the underpinnings for cryptocurrencies in the financial industry. We’ve seen innovative uses for blockchain in healthcare, agriculture, shipping – and now gaming.
In the data center industry, we have been singing the mantra for over 10 years that Disaster Recovery is more than just about backup. Unfortunately, that message is still relevant today, possibly more so given the many different cloud options available for organizations of all sizes to quickly and easily backup data.
There’s been a rapid upheaval in corporate America, with some job titles disappearing entirely and new ones rising to the top of organizational charts. In my opinion, the job description of a Chief Information Officer has potentially changed the most. In fact, a number of people argue that the position is obsolete, particularly with the advent of BYOD and personal applications, platforms like Salesforce.com and the use of offsite servers.
SD-WAN is a technology that appears poised to upend the telecommunications world. Short for software-defined wide area network, the SD-WAN market is growing quickly and is predicted to top $8 billion by 2021. If you’re wondering why, the answer is simple: the use-case for SD-WAN is being fueled by the evolution of cloud and software-driven services.