How Contact Center as a Service (CCaaS) Provides Superior Customer Experiences - Featured Image

How Contact Center as a Service (CCaaS) Provides Superior Customer Experiences

The key to a company’s survival and growth is its ability to provide excellent customer service. Som...
Industry News: IT Tradeshow Summary - Featured Image

Industry News: IT Tradeshow Summary

It’s summer in Seattle which means the trade show season is in full swing.
How Will WebRTC Revolutionize VoIP Service? - Featured Image

How Will WebRTC Revolutionize VoIP Service?

Web Real-Time Communications or WebRTC is a communications service that supports real time communica...
5 Ways to Validate a VoIP Purchase - Featured Image

5 Ways to Validate a VoIP Purchase

Marketing allows a business to bring in new customers, but what about current ones? 
PBX Market Has Large Pockets of Opportunity - Featured Image

PBX Market Has Large Pockets of Opportunity

The future looks bright for the PBX market.
The Future of WebRTC — Unified Communications - Featured Image

The Future of WebRTC — Unified Communications

  Stephane Giraudie describes his efforts towards implementing WebRTC at his company.
The Top 7 Communication Trends of 2014 (Mid-Year Scorecard) - Featured Image

The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)

At the turn of the year, an Avaya op-ed piece predicted 7 IT communication trends for the year 2014....
Reports Say Apple OEMs Are Hiring Thousands of Production Workers - Featured Image

Reports Say Apple OEMs Are Hiring Thousands of Production Workers

Apple's iPhone six will come in two different screen sizes (4.7 inch and 5.5 inch).
Have you thought about VDI? - Featured Image

Have you thought about VDI?

It is important for a company to implement a new technology at the correct time in order to minimize...
The Naval Analogy for Network Operators - Featured Image

The Naval Analogy for Network Operators

We wanted to post something entertaining, but also educational.
TCO & the Cloud - Featured Image

TCO & the Cloud

Hows Your DR Plan - Featured Image

Hows Your DR Plan