CCaaS Provides Superior Customer Experiences
The key to a company’s survival and growth is its ability to provide excellent customer service. Some of the world’s most influential companies, such as Amazon and Apple, have thrived by building a customer-obsessed culture, working from the customer-backward, and offering top-notch customer experiences throughout the customer engagement.
Industry News: IT Tradeshow Summary
It’s summer in Seattle which means the trade show season is in full swing.
How Will WebRTC Revolutionize VoIP Service?
Web Real-Time Communications or WebRTC is a communications service that supports real time communication, as well as instant messaging, voice, and other data communication. WebRTC enhances business communications without extra software and could be used for voice calls as well. WebRTC is said to be in its beginning stages, but is meant to expand to bigger and better things in the future.
5 Ways to Validate a VoIP Purchase
Marketing allows a business to bring in new customers, but what about current ones?
PBX Market Has Large Pockets of Opportunity
The future looks bright for the PBX market.
The Future of WebRTC — Unified Communications
Stephane Giraudie describes his efforts towards implementing WebRTC at his company.
The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)
At the turn of the year, an Avaya op-ed piece predicted 7 IT communication trends for the year 2014. This update piece reviews the seven trends and the extent to which they have been true so far this year. All the trends are on track to be true so far this year. Here's a look at cloud data and various trends in the IT services market, including the changing ways in which solutions are being delivered to customers.
Reports Say Apple OEMs Are Hiring Thousands of Workers
Apple's iPhone six will come in two different screen sizes (4.7 inch and 5.5 inch).
Have you thought about VDI?
It is important for a company to implement a new technology at the correct time in order to minimize lost money, time and resources.
The Naval Analogy for Network Operators
We wanted to post something entertaining, but also educational.