Blog: The Advisor

The key to a company’s survival and growth is its ability to provide excellent customer service. Some of the world’s most influential companies, such as Amazon and Apple, have thrived by building a customer-obsessed culture, working from the customer-backward, and offering top-notch customer experiences throughout the customer engagement.

It’s summer in Seattle which means the trade show season is in full swing.

Web Real-Time Communications or WebRTC is a communications service that supports real time communication, as well as instant messaging, voice, and other data communication. WebRTC enhances business communications without extra software and could be used for voice calls as well. WebRTC is said to be in its beginning stages, but is meant to expand to bigger and better things in the future.

Marketing allows a business to bring in new customers, but what about current ones? 

The future looks bright for the PBX market.

  Stephane Giraudie describes his efforts towards implementing WebRTC at his company.

At the turn of the year, an Avaya op-ed piece predicted 7 IT communication trends for the year 2014. This update piece reviews the seven trends and the extent to which they have been true so far this year. All the trends are on track to be true so far this year. Here's a look at cloud data and various trends in the IT services market, including the changing ways in which solutions are being delivered to customers.

Apple's iPhone six will come in two different screen sizes (4.7 inch and 5.5 inch).

It is important for a company to implement a new technology at the correct time in order to minimize lost money, time and resources.

We wanted to post something entertaining, but also educational.