Unified Communications as a Service (UCaaS) Providers
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Unifying Data and Communication Are a Must for Businesses
Unified Communication as a Service (UCaaS) deals with a Cloud-based unified communications platform that supports 6 commonly used communication functions, which are:
- enterprise messaging,
- video conferencing,
- web conferencing, and
- video calling.
The benefits of UCaaS services are immense, and they have been helping businesses for years. They are not only cost-effective, but they also enable companies to save considerable amounts on their telecommunications bills. They help cut down on international call charges and they are also very easy to use.
Now, what exactly are these Unified Communication Platforms?
In simple terms, they are communication services that are provided on a pay-per-use basis. The advantage of such services is that they require minimum investments. In other words, you do not have to spend a huge amount on purchasing phones, fax machines and other equipment from a hardware store. All that you need to do is just pay for the services that you use regularly, and thus, save lots of money.
These unified communication platforms and integrations make use of various techniques and technologies to deliver the most relevant results.
Some of these solutions include:
- Cloud computing solutions,
- rich Internet applications (RIA),
- business intelligence solutions,
- video conferencing solutions,
- presence solutions,
- and rich Internet services (RIAS).
Each of these offers various options, depending on the needs of your business. The solutions integrate seamlessly and therefore, there is no need to install different solutions separately. Companies can get access to these unified communication platforms and integrations at an affordable price through a cloud-based unified communications platform.
This simply means that any company requires minimum infrastructure when using unified communications solutions. For instance, all the necessary software components are provided by the cloud servers, hence saving money on buying software suites. Users can create, edit, and store messages in digital formats. They can also access voice and video conferencing services, manage file sharing, distribute documents, and work items in collaborative environments.
Unified communications is also provided by business intelligence (BI) solutions. Such services provide the necessary information to the users to improve their performance and enhance decision-making. Business intelligence software such as BI-mobile, enterprise social network, and data source enables organizations to streamline work processes, gather insights, and make strategic decisions. For instance, it streamlines the entire telephony process from call management to VoIP, video conferencing, and other web-based services.
You get even more benefits with the right Unified Communication Companies working for you
With the development of advanced technology, cost-effective converged infrastructure has made converged infrastructure a reality. This simply means that different software programs and devices can run on the same operating system, thereby cutting-edge solutions have been provided by cloud-service provider to all types of organizations.
To top it all, converged infrastructure services are flexible, scalable, and highly reliable. In other words, you get converged infrastructure services that are cost-effective and work perfectly well for your company. It can handle multiple communication channels and multiple streams of data simultaneously.
There are several other benefits as well, which makes these services extremely attractive. The foremost benefit is data security, and availability; with proper security solutions, a business can always ensure secure data security. The integration of various applications and services on the same platform offers additional functionality and simplifies operations. On the other hand, you get an application scalability, application functionality, and higher productivity at low cost.
Another benefit offered by these solutions is better remote working. These converged services provide improved remote working that comes with an improved workflow, easy collaboration tools, and easy administration. You get remote working as a stand-alone service or integrated with other communication channels and workforce management solutions. All this makes Unified Communication as a Service UCaaS a very attractive option for the modern businesses.
Some features of UCaaS:
The communication features enabled by Unified Communications as a Service are highly effective, and hence, the cost of running them is also quite low. This means that businesses can save on their monthly budgets by availing of such services.
Let's review some of the key features of UCaaS:
• Single number mobility/BYOD
• Guaranteed on-net performance
• Seamless voice, video and instant messaging communications
• One inbox for voicemail, email and fax services
• Built-in disaster recovery with advanced automatic fail-over
• Global private dialing with no long distance charges
• Conferencing with bridges for planned and ad-hoc calls
• Call recording, usage statistics, automated attendants, hunt groups and call center queues
• Easy systems management via cloud-based tools and real-time analytics
How to Choose the Right UCaaS Supplier
There are many businesses that have just started out on the internet and are finding that it is not as easy to find the right provider as they first thought. It can be a tedious process and with so many to choose from, how do you go about this?
The first step you need to take when looking at how to choose the right Unified Communications Vendor for your business is to source your list of potential providers. The benefit of sourcing your list early is: One, you will be able to discover the best Tech Advisor or IT Broker available immediately and two, you will also know who your vendors are and how much they charge per month. However, sourcing your list early does come with a few caveats,
When sourcing a UCaaS provider you will need to decide what service you want. Do you want a basic package that will give you access to a specified number of faxes every week or do you want more features such as unlimited send and receive faxes? Do you need a phone answering service? How many pages per minute do you want your phone answering service to handle? What sort of service do you require? Once you determine what services you need you can search for suppliers that offer these services.
Once you have a shortlist of suppliers that offer the services that you need, you will need to find out how to choose the right UCaaS supplier. This is done by scouring the internet for reviews and client testimonials on each service. Most reviews are honest and detailed and are written from the experience of the various companies. You should always take what a company says with a grain of salt because the majority of companies are only trying to promote themselves and their services.
Another way to choose a reliable UCaaS service supplier is to speak to a few people that use the services or talking with experienced Tech Advisors such as StrataCore.
After speaking to people and gathering information, you should start developing a list of your top candidates. Your list will consist of all the services that you require, and you will want to make sure that you choose a supplier that has experience in providing the service you require. It may be worthwhile consulting UCaaS professionals and collecting their input before you develop your final decision.
Once you have narrowed down your shortlist, you will next want to compare prices between different UCaaS trade bodies. If you find that you are paying more for the same service than another supplier, it may be time to switch your supplier. Most UCaaS suppliers will be willing to work with you if they know that you are switching and are trying to reduce your costs.
Of Course, this process can be so much easier
If you want to save countless hours and money, you only need to call our team of experienced UCaaS professionals. With our help, you will get valuable information, so you can make the smartest decisions.