Grow Smarter with the best Workforce Management Solutions

Produce the industry's most accurate and actionable forecasts and schedules with the use of world-class workforce management tools

Overview

Workforce Management: We make your sourcing process easier

Workforce Management software helps you reduce labor waste and achieve your goals with technology that produces efficient and actionable schedules. Advanced algorithms allow organizations to benefit from a variety of forecasting options that meet their business needs.

Workforce Management Features

Improve workforce efficiency

Reduce labor waste, maximize agent scheduling efficiency, match scheduling with skills and requirements, and improve forecast accuracy while maintaining or improving service level objectives.

Empower your agents

Improve the agent experience by giving your agents a voice in their work schedule. Enable agents to manage preferred hours, include temporary adjustments, offer scheduling and vacation bidding and auto-approve requests.

Gain confidence in your forecast

Understand historical accuracy of forecasts and gain confidence to take action on intra-day adjustments and future schedules. Improve accuracy with automatic tracking aids, receive email notifications/alerts and adapt quickly to unexpected changes.

Simplify long term planning

Ensure adequate staff is available when needed and proactively plan for any conceivable volume-impacting events. Accommodate unlimited events, leverage "what if" scenario planning, precisely align future staffing needs.

Approach

STRATAGY

Technical expertise and vision to help you develop a plan or technology roadmap.

STRATASOURCE

Experience and relationships to help you acquire new technology solutions.

STRATACARE

Real support from real people to help with implementation, management, and billing.

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What Our Clients Say

  • Steve Talt

    Steve Talt

    Sr. Director, Systems @ Getty Images

    “StrataCore’s team worked on our behalf to source the best solution for our needs. They helped to save us valuable time and money.”

  • Wayson Vannatta

    CIO @ WatchGuard

    "When it comes to getting IT services, colo or a security vendor, the first partner I call is StrataCore. I count on them to know the heartbeat of the market and the best options for our business needs.”

  • Brian Capps

    Brian Capps

    Director, Network & Data Center @ Zillow

    “StrataCore hires good people, the team has been super solid and enjoyable to work with.”

  • Brian Hanson

    Brian Hanson

    Sr. Director, Comcast Technology Solutions @ Comcast

    “The StrataCore team has helped immensely over the years. I don't have to augment my team with experts - you fulfill that role.”

  • Jai Dalal

    Jai Dalal

    VP, Internal IT & Technical Client Services @ WideOrbit

    “The value that StrataCore adds to an IT department is huge. This is especially the case when you have a lean organization that doesn't have the bandwidth to vet the market to obtain strategic pricing or services.”

  • Nick Halden

    Nick Halden

    Solution Architect @ Vix Technology

    “The StrataCore team was very valuable in terms of saving us time and money. Throughout the entire process they provided candid, insightful assessments and market intelligence that brought real value to Vix.”

  • Dan Wilson

    Dan Wilson

    Principal Architect III @ Concur

    “The StrataCore team is exceptionally talented, knows the industry, and always delivers on promises.”

  • Carey Fujii

    Former IT Director @ Tableau

    “What I enjoy most about StrataCore is their full end-to-end service. We met, gave StrataCore our requirements, and they engaged the appropriate vendors.”

  • Clifford Cancelosi

    Clifford Cancelosi

    COO @ MultiScale Health Networks

    “StrataCore focuses on completely understanding customer needs/timeframes/etc.They ensure that it's accurately represented to the provider community.”

  • Jason Stefanski

    Jason Stefanski

    Chief Information Officer & Principal @ GeoEngineers

    “StrataCore saved us countless hours. Their knowledge of the market and negotiation tactics resulted in saving us a substantial amount. We would not hesitate to recommend them as a very trusted advisor!”

  • Benny Zaidenberg

    Benny Zaidenberg

    Sr. Director, Global Data Center & IT Ops @ Amdocs

    “Working with StrataCore was easy. It’s the best deal and a win/win situation for both our companies.”

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We're Here to Help!

StrataCore can help bring clarity to the rapidly evolving CCaaS (Contact Center as a Service) marketplace to ensure you get the best solution for your specific needs. Here’s a short video that speaks to the advantages of using a Tech Advisor to source best-in-class Workforce Management solutions.

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