Workforce Management

Workforce Management

Workforce Management software helps you reduce labor waste and achieve your goals with technology that produces efficient and actionable schedules. Advanced algorithms allow organizations to benefit from a variety of forecasting options that meet their business needs. 

Workforce Management Features:

• Improve workforce efficiency - Reduce labor waste, maximize agent scheduling efficiency, match scheduling with skills and requirements, and improve forecast accuracy while maintaining or improving service level objectives.
• Empower your agents - Improve the agent experience by giving your agents a voice in their work schedule. Enable agents to manage preferred hours, include temporary adjustments, offer scheduling and vacation bidding and auto-approve requests.
• Gain confidence in your forecast - Understand the historical accuracy of your forecasts and gain confidence to take action on intra-day adjustments and future schedules. Improve accuracy with automatic tracking aids, receive email notifications & alerts, adapt quickly to unexpected changes.
• Simplify long term planning - Ensure adequate staff is available when needed and proactively plan for any conceivable volume-impacting events. Accommodate unlimited events, leverage "what if" scenario planning, precisely align future staffing needs.

StrataCore can help bring clarity to the rapidly evolving CCaaS (Contact Center as a Service) marketplace to ensure you get the best solution for your specific needs. Here's a short video that speaks to the advantages of using an IT services broker to source best-in-class solutions.